Refund and Returns Policy for Cooltechnie Tech
Effective Date:January 4, 2025
Thank you for shopping with Cooltechnie Tech. We strive to provide the best products and services, but if you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and the steps you need to take for returns, exchanges, and refunds.
1. Returns Eligibility
To be eligible for a return:
- The product must be unused, in the same condition that you received it, and in its original packaging.
- The return must be initiated within 30 days of the delivery date.
- You must have a proof of purchase, such as an order number or receipt.
If the product is defective, damaged, or if we sent you the wrong item, please contact us immediately, and we will assist you with the return process.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used electronics or accessories (such as headphones, cables, or smart devices).
- Gift cards or any other non-returnable products as designated during purchase.
- Customized or personalized items that are specifically made to your order.
3. How to Make a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@cooltechnie.com with your order number and reason for return.
- Return Instructions: We will provide you with detailed instructions and a return shipping address.
- Package the Item: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and any free gifts that were included.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part (e.g., incorrect or damaged items).
- Return Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Refunds
- Approved Refunds: If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be issued if the product is returned in used or damaged condition.
- Late or Missing Refunds: If you have not received your refund after the processing period, please check with your bank or credit card company, as there may be delays in their processing time. If you have further questions, contact us at info@cooltechnie.com.
5. Exchanges
If you would like to exchange an item for a different model, size, or color, please follow the return process, and once we receive the returned product, we will process your exchange request. The cost of shipping for an exchange will be your responsibility, unless the exchange is due to a defective product or an error on our part.
6. Defective or Damaged Items
If your item is defective, damaged, or if we shipped you the wrong product, please contact us immediately at info@cooltechnie.com, and we will provide a prepaid shipping label for the return. Once we receive the item, we will send you a replacement or issue a full refund.
7. Sale or Clearance Items
Only regular-priced items are eligible for refunds. Sale or clearance items are not eligible for returns or refunds unless the item is defective or damaged upon arrival.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Cooltechnie Tech
Email: info@cooltechnie.com
Phone: (401) 921-2262
Website: www.cooltechnie.com
We are here to assist you and ensure that your shopping experience with Cooltechnie Tech is as smooth and enjoyable as possible.
By shopping with Cooltechnie Tech, you agree to the terms outlined in this Refund and Returns Policy. Thank you for choosing us!