Payment Policy for COOLTECHNIE

Effective Date: January 4, 2025

At COOLTECHNIE, we strive to offer a secure, seamless, and convenient shopping experience. Our payment policy is designed to provide clear information regarding the payment methods we accept, the processing of your payments, and other important details related to your transaction. By making a purchase from our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We accept a wide variety of payment methods to provide flexibility and convenience for our customers. The payment methods accepted at COOLTECHNIE include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and more.
  • PayPal: For a fast and secure payment option, you can choose to pay through PayPal, a widely trusted third-party payment processor.
  • Apple Pay & Google Pay: We also accept payments via Apple Pay and Google Pay for customers using mobile devices or compatible browsers.
  • Gift Cards and Store Credit: If you have a COOLTECHNIE gift card or store credit, you can use it as a form of payment during checkout.

Note: All payment transactions are processed securely via industry-standard encryption methods to ensure the privacy and safety of your financial information.

Order Authorization & Payment Processing

After placing an order with COOLTECHNIE, we will authorize the payment on your card or chosen payment method. Authorization ensures that the funds are available for the transaction. However, your payment will not be fully processed until your order is confirmed and ready to ship. This step helps us verify that the transaction is legitimate and that the payment method is valid.

Once your order is confirmed, your payment will be fully processed, and you will receive an order confirmation email. If there are any issues with your payment (e.g., insufficient funds, expired card, or billing discrepancies), we will notify you via email, and your order may be delayed until the payment issue is resolved.

Currency and Taxes

All transactions on COOLTECHNIE are processed in U.S. Dollars (USD). If you are shopping from an international location, please note that your credit card or payment provider will apply the appropriate currency conversion based on current exchange rates.

Sales Tax:
As required by law, we collect sales tax for orders shipped to states where we have a tax nexus. The sales tax rate depends on the shipping address and will be calculated during checkout. The total sales tax amount will be clearly visible before you confirm your payment.

If you are tax-exempt, please provide your exemption certificate during checkout or contact customer support at info@cooltechnie.com before placing your order.

Payment Security

We take your security very seriously. All transactions on the COOLTECHNIE website are protected by SSL (Secure Sockets Layer) encryption technology to ensure that your personal and payment information is kept secure during the transaction process. We partner with trusted third-party payment processors such as PayPal and Stripe to securely handle your payments.

Additionally, we comply with the Payment Card Industry Data Security Standard (PCI DSS) regulations to safeguard your payment information. Your financial data is never stored on our servers, ensuring your privacy and security at all times.

Payment Declines and Failed Transactions

In the event that a payment is declined or a transaction fails, we will notify you promptly via email. If the payment issue is due to insufficient funds, an expired card, or any other reason, we will ask you to update your payment method. You can easily update your payment information in your account or during checkout.

If payment is not received within a specified time, your order may be canceled, and stock may be released. Please ensure that all billing information is correct before submitting your payment to avoid delays in processing.

Promotions and Discounts

If you have a promo code or discount voucher, please ensure that it is applied during checkout. Promotional codes or discounts cannot be applied after an order has been completed. Additionally, promo codes are subject to terms and conditions that will be outlined in the promotion’s details.

Please note that promotions and discounts are available for a limited time and may not apply to all products, including clearance or sale items.

Order Confirmation and Receipts

Once your payment is successfully processed, you will receive an order confirmation email containing a summary of your purchase, including the items ordered, the total price, taxes, and shipping details. This email serves as your official receipt for the transaction.

If you do not receive an order confirmation email within a few minutes of completing your order, please check your spam or junk folder. If the email is not in your inbox, contact our customer service team at info@cooltechnie.com for assistance.

Refunds and Cancellations

If you need to cancel or modify your order after payment has been processed, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled or altered. However, you can initiate a return once your order arrives if it does not meet your expectations.

Refunds will be issued to the original payment method used. Please note that refunds typically take 3–5 business days to process, depending on your payment provider or financial institution. For more information on returns, please refer to our Return & Exchange Policy.

Payment Disputes & Chargebacks

If you believe there is an issue with your payment or if you need assistance with a chargeback, please contact COOLTECHNIE customer service immediately. We will work with you to resolve any payment issues in a timely manner.

Please note that initiating a chargeback with your credit card company without first contacting us may delay the resolution process. We strongly encourage you to reach out to our customer support team at info@cooltechnie.com to address any payment-related concerns.

Contact Information

If you have any questions regarding this Payment Policy, need assistance with payment processing, or have any other inquiries, please don’t hesitate to reach out to us: